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I signed up online just last night. I never wanted a long term subscription, I really only wanted to look at my scores once. So I called in this morning to cancel my subscription and the woman I spoke to in customer service said she needed my social security number to verify my identity. Please. You can't use my account number? I would never be comfortable with that.

I asked if there was a way I could log on to my account and cancel it online. She said there is but I would still have to give her my social security number for her to tell me. What!?? She said I could do it online but its very difficult and she would have to walk me through it, and to do that she would need my social security number. Uh....No.

Finally she walked me through it (without my SS#) and it turns out there is no place to just "cancel my subscription", rather you have to click on Contact Support, check the box saying you have a question about your subscription, give them your order number (must be difficult if you've had it for a while), then write in the message box that you want to cancel your subscription. She said it will take them 48 hrs to respond to your email.

Geez. This is the Fair Isaac Corporation. The company that came up with the FICO score. I can't believe they have such shoddy business practices.

I will never do business with them again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Myfico Cons: Near impossible to cancel.

Location: Carmichael, California

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